Introduction

LineShop ("we," "our," or "us") is committed to protecting your privacy and personal data in accordance with the Tanzania Data Protection Act, 2022. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our stock management platform.

Information We Collect

1. Personal Information

• Account Information: Name, email address, phone number, WhatsApp number
• Business Information: Shop name, business registration details, physical address
• Identification Documents: Business license, tax identification numbers

2. Transaction Data

• Sales records and purchase history
• Customer information (when provided)
• Payment information (processed securely through third-party providers)
• Inventory and product data

3. Technical Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To provide, maintain, and improve our stock management platform
• Account Management: To create and manage your account, authenticate users via WhatsApp OTP
• Business Operations: To process transactions, manage inventory, generate reports
• AI-Powered Features: To provide intelligent insights, automated recommendations, and virtual manager capabilities
• Communication: To send service updates, notifications, and respond to inquiries
• Security: To detect and prevent fraud, unauthorized access, and security threats
• Legal Compliance: To comply with applicable laws and regulations in Tanzania

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform (e.g., hosting, payment processing, WhatsApp messaging services)
• Business Partners: With your consent, for integrated features and services
• Legal Authorities: When required by law or to protect our rights, comply with Tanzania Data Protection Act requirements
• Business Transfers: In connection with any merger, sale, or transfer of our business

Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data transmissions are encrypted using SSL/TLS protocols
• Access Controls: Strict authentication and authorization mechanisms
• Secure Storage: Data stored in secure, access-controlled databases
• Regular Audits: Periodic security assessments and vulnerability testing
• WhatsApp OTP: Passwordless authentication for enhanced security

Your Rights Under Tanzania Data Protection Act

As a data subject in Tanzania, you have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restriction: Request limitation of processing your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Tanzania law. Business records and transaction data may be retained for up to 7 years for tax and accounting purposes as required by Tanzania Revenue Authority (TRA) regulations.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser, but disabling cookies may affect platform functionality.

Children's Privacy

LineShop is intended for business use and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through prominent notice on our platform. Your continued use of LineShop after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights under the Tanzania Data Protection Act, please contact us:

Regulatory Authority

For complaints or inquiries regarding data protection in Tanzania, you may contact: